Refund Policy

Effective Date: August 1, 2024

1. Introduction

Media Man (“we,” “us,” “our”), we strive to provide high-quality advertising services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. By using our services, you agree to comply with the terms outlined in this policy.

2. Refund Eligibility

2.1 General Refund Eligibility
Refunds may be considered under the following circumstances:

• Service Issues: If you experience significant issues with our services that we are unable to resolve despite reasonable efforts, you may be eligible for a refund.
• Billing Errors: If there is a billing error or overcharge on your account, we will review the issue and may issue a refund for the incorrect amount.
• Service Cancellation: If you cancel our services before they are fully rendered, you may be eligible for a partial refund based on the remaining portion of the service.

2.2 Non-Refundable Situations
Refunds will not be issued under the following circumstances:

• Completed Services: No refunds will be provided for services that have been fully completed or delivered as per the service agreement.
• Change of Mind: Refunds are not available for changes of mind or dissatisfaction with the outcome that falls outside the scope of our service guarantee.
• Late Requests: Refund requests must be submitted within 30 days from the date of the service or transaction. Requests made after this period may not be eligible for a refund.

3. Refund Request Process

3.1 How to Request a Refund
To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team at support@elmediaman.com with your refund request. Include details such as your account information, transaction date, and the reason for the request.
2. Provide Documentation: If applicable, provide any relevant documentation or evidence supporting your refund request, such as screenshots of billing errors or descriptions of service issues.
3. Review and Response: We will review your refund request and respond within 7 business days. Our team may request additional information to process your request.

3.2 Refund Processing
If your refund request is approved, we will process the refund to the original payment method used for the transaction. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

4. Service Credits

4.1 Alternative Resolution
In some cases, we may offer service credits as an alternative to a cash refund. Service credits can be applied to future services or transactions. If you prefer a refund over service credits, please specify this when making your request.

4.2 Using Service Credits
Service credits must be used within 6 months from the date they are issued. Unused service credits will expire after this period and cannot be redeemed for cash.

5. Dispute Resolution

5.1 Addressing Disputes
If you are dissatisfied with our refund process or decision, you may contact us to discuss your concerns. We are committed to resolving disputes amicably and ensuring customer satisfaction.

5.2 Escalation
If a resolution cannot be reached through direct communication, you may escalate the dispute to the appropriate regulatory body or seek legal remedies as outlined in our Terms of Service.

6. Policy Changes

6.1 Updates to the Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated by posting the updated policy on our website.

6.2 Your Responsibility
It is your responsibility to review this Refund Policy periodically to stay informed about any updates. Your continued use of our services constitutes your acceptance of the revised policy.

7. Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at:

Media Man
Email: support@elmediaman.com

We are here to assist you and address any inquiries you may have about our refund procedures and policies.